Unified Communications with Advanced Phone System Capabilities
Cloud Phone Features
Call Handling
- Caller ID, Blocking, and Do Not Disturb
- Call Hold, Forward, and Transfer
- Call Waiting & Parking
- Simultaneous and sequential ringing
- Busy call routing
- Call Blocking
- Intercom
- Local Number Portability
- E911
Call Management
- Auto Attendant
- Multi-Level Auto Attendant
- Ring Group
- Call Monitoring
- Call Queues
- Dial by Name
- Music On Hold
- Custom Music On Hold
- Hot Desking
- Robocall blocking
Voicemail
- Voicemail to Email
- Voicemail to Text
- Voicemail transcription
- Voicemail in the Web console
- Option 0 in voicemail
Management
- Phone Console
- Switch Console
- Feature Access Codes
- Call Analytics
- Call Logs
- Call Recording
- Voice Operator Panel
Video
- On the phone video
- Mobile-to-mobile video calls
- Mobile to business phone
Conferencing System
- Three-Way Calling
- Audio-only conferencing system supporting hundreds of attendees
- Video and Audio conferencing
- Collaboration and screen sharing
- Conference recording
Mobility
- iOS and Android mobile client
- Windows and MacOS desktop client
- Instant Messaging/Chat
- SMS to the business phone
- Real-time Status of Co-workers
- Contact Integrations
- Call Control
- Call Recording
- Wi-Fi & 3G/4G Calling
Integrations
- Help desk software integration
- CRM software integration
Fax
- Phone line for a physical Fax
- Cloud Fax
- Fax to email
- Email to Fax
- Fax management console
Cloud Contact Center
- Silver, Gold, and Platinum Features
- Messaging enablement - SMS and MMS
- Agent emulator
- Scheduling manager
- Dynamic notification
- Web Chat Queuing
- Email Queuing