Cloud Phone Features


Unified Communications with Advanced Phone System Capabilities

Call Handling

- Caller ID, Blocking, and Do Not Disturb
- Call Hold, Forward, and Transfer
- Call Waiting & Parking
- Simultaneous and sequential ringing
- Busy call routing
- Call blocking
- Intercom
- Local Number Portability
- E911

Call Management

- Auto Attendant
- Multi-Level Auto Attendant
- Ring Group
- Call Monitoring
- Call Queues
- Dial by Name
- Music On Hold
- Custom Music On Hold
- Hot Desking
- Robocall blocking

Voicemail

- Voicemail to Email
- Voicemail to Text
- Voicemail transcription
- Voicemail in the Web console
- Option 0 in voicemail 

Management

- Phone Console
- Switch Console
- Feature Access Codes
- Call Analytics
- Call Logs
- Call Recording
- Voice Operator Panel

Video

- On the phone video
- Mobile to mobile video calls
- Mobile to business phone

Conferencing System

- Three-Way Calling
- Audio only conferencing system supporting hundreds of attendees
- Video and Audio conferencing
- Collaboration and screen sharing
- Conference recording

Mobility

- iOS and Android mobile client
- Windows and MacOS desktop client
- Instant Messaging/Chat
- SMS to the business phone
- Real-time Status of Co-workers
- Contact Integrations
- Call Control
- Call Recording
- Wi-Fi & 3G/4G Calling

Integrations

- Help desk software integration
- CRM software integration

Fax

- Phone line for a physical Fax
- Cloud Fax
- Fax to email
- Email to Fax
- Fax management console

Cloud Contact Center

- Silver, Gold, and Platinum Features
- Messaging enablement - SMS and MMS
- Agent emulator
- Scheduling manager
- Dynamic notification
- Web Chat Queuing
- Email Queuing

The number and breadth of features can be overwhelming. Reach out to us to discuss your business goals.

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